Privacy policy

Effective Date: September 7, 2026

1. Introduction & Definitions

Welcome to Skillar.ai, an AI-powered LMS platform for workforce skill mapping, assessments, learning paths, and certification tracking. Skillar.ai is based in Jaipur, Rajasthan, India. This Privacy Policy explains how we collect, use, and protect your information.

Definitions:

  • “Platform” refers to our website (www.skillar.ai), learning platform (learning.skillar.ai), mobile applications, and APIs.
  • “Services” refers to all products, tools, and services provided by Skillar.ai.
  • “User”, “You” refers to any individual or entity using our Services.
  • “Organisation” refers to enterprise clients or institutions using our Platform.
  • “Learner” refers to an individual using the Platform for learning and assessments.
  • “Administrator” refers to an individual managing an Organisation’s account.
  • “Personal Data” refers to any information that can identify an individual.
  • “Sensitive Personal Data or Information (SPDI)” as defined under the SPDI Rules 2011 of India.

2. Applicability & Scope

This Privacy Policy applies to the Platform, including our website (www.skillar.ai), LMS platform (learning.skillar.ai), mobile applications, APIs, and all related Services. It covers individual learners, organisational administrators, enterprise clients, and website visitors.

3. Information We Collect

a. Account & Profile Data

When you register, we may collect your name, email, phone number, job title, and organisation details.

b. Learning & Assessment Data

We track quiz scores, course progress, skill maps, certifications, and learning path history to provide our core AI-powered learning experience.

c. Organisation & Workforce Data

For enterprise clients, we collect data regarding team structures, role-skill mappings, and compliance requirements.

d. Usage & Device Data

We automatically collect data on how you interact with our Platform, including IP address, browser type, operating system, pages visited, session duration, and feature usage.

e. Payment & Billing Data

Payments are processed via third-party gateways. We do not store your complete credit card or payment details.

f. Communication Data

We store support tickets, feedback, and emails to assist you effectively.

g. Cookies & Tracking Technologies

We use essential, functional, and analytics cookies to enhance your experience and analyze usage patterns.

4. How We Use Your Information

We use your information for the following purposes:

  • Service delivery & account management
  • AI-powered skill diagnosis & learning path generation
  • Assessment scheduling & automated reporting
  • Compliance & certification tracking
  • Workforce analytics dashboards for organisations
  • Product improvement & internal analytics
  • Security & fraud prevention
  • Customer communications & support

5. Legal Basis for Processing

We process your data based on the Indian legal framework, including the Indian IT Act 2000, SPDI Rules 2011, and the Indian Contract Act 1872, relying on:

  • Consent: We obtain explicit consent for SPDI and marketing communications.
  • Contractual Necessity: To fulfil our terms of service.
  • Legal Obligation: To comply with Indian IT Act 2000, Companies Act, and other regulatory requirements.
  • Legitimate Interests: To improve our services and ensure Platform security.

6. Data Sharing & Disclosure

We may share your data in the following contexts:

  • With your Organisation: Your employer or institution can view learner progress, assessment results, and compliance status.
  • Service Providers: Cloud hosting, analytics, and payment processors, operating under strict contractual obligations.
  • Legal & Regulatory Authorities: When required by Indian law, court orders, or government requests.
  • Business Transfers: In the event of mergers or acquisitions, with adequate notice to Users.

We explicitly state: We do NOT sell your personal data.

7. Data Retention

We retain data as long as necessary to provide our Services:

  • Active Account: Data is retained while the account is active, plus 90 days post-deletion request.
  • Legal Holds: Data is retained as required by applicable Indian law.
  • Learning Analytics: Data is anonymised and retained for Platform improvement.
  • Organisation Data: Managed per the terms of our enterprise agreements.

8. Data Security

We take the security of your data seriously. We employ encryption in transit (TLS 1.2+) and at rest, role-based access controls, regular security audits, and formal incident response procedures. We comply with IT Act 2000 Section 43A and SPDI Rules Rule 8.

9. Your Rights

You have the right to access your personal data, correct inaccurate data, delete your account and data, withdraw consent, data portability (export learning records and certificates), and lodge a grievance.

To exercise these rights, email hello@skillar.ai. We will respond within 30 days.

10. Cookies & Tracking Technologies

We use strictly necessary cookies (session, authentication), functional cookies (language, preferences), analytics cookies (usage patterns, feature adoption), and marketing cookies (only with explicit consent).

You can manage your cookie preferences through your browser settings or our Platform’s cookie preferences.

11. Children’s Privacy

Our Platform is not intended for children under 18 without parental or institutional consent. We do not knowingly collect data from children. If discovered, we delete it promptly.

12. International Data Transfers

Our primary servers are in India. Cloud infrastructure may involve cross-border processing. We ensure adequate safeguards through contractual clauses with service providers.

13. Changes to This Policy

Material changes to this policy will be communicated via email and Platform notification at least 15 days before they take effect. Continued use of the Services after changes constitutes acceptance.

14. Grievance Officer & Contact

In accordance with the IT Act 2000 and IT (Intermediary Guidelines) Rules 2021, the name and contact details of the Grievance Officer are provided below:

  • Name: The Grievance Officer, Skillar.ai
  • Email: hello@skillar.ai
  • Address: Jaipur, Rajasthan, India

We aim to acknowledge your grievance within 24 hours and resolve it within 15 days.

Last Updated: September 7, 2026